FAQS

Click on the product below to read FAQs. If you can't find the answer you are looking for, please contact us and we'll do our best to help!

  • TRUNKI

    What size is Trunki? Trunki has generous dimensions of 46 x 20.5 x 31 cm and it has an 18 litre internal capacity

    Is Trunki suitable for hand luggage? Yes, it designed to be used as hand luggage - but we always recommend you check with your airline before travelling.

    What happens if part of my Trunki is broken or lost? Please refer to the SPARE PARTS section below or contact us via our online contact form and we'll do our best to help.

    What weight is Trunki? Trunki is very lightweight at only 1.7 kg. or 3.8 pounds, making it easy to carry and store in overhead luggage compartments.

    How durable is Trunki? We have built Trunki from the same plastic as adult suitcases, so it's very durable and can be ridden over and over again! We recommend you don't exceed 50kg of contents and that you don't check Trunki in at the check in desk.

    How safe is Trunki? Trunki was designed to prevent children damaging their backs carrying heavy bags. We have built in a soft rubber rim to prevent little fingers getting caught shutting the case and stabilisers to prevent children from easily falling off. Trunki is CE marked and meets EN71 safety standards.

  • PADDLEPAK

    What length are the shoulder straps? PaddlePak straps are adjustable; the maximum length is 50cm for the tropical range, and 65cm for the shark, dolphin and whale.

    How water resistant is PaddlePak? PaddlePak was specially designed to protect wet contents from leaking through, and protect dry contents from the rainy day trips. It's made from a treated fabric that doesn’t absorb water. In technical terms it's water resistant up to 1,500mm water pressure. Although we don't recommended submerging your PaddlePak in water!

    How much can I fit in it? Our tropical Paddlepak range has a spacious 7.5 litre capacity and comfortably fits all your swimming gear. Shark, dolphin and whale are a little larger with a 10 litre capacity and have separate sides for wet and dry contents.

  • SNOOZIHEDZ

    How large is the pillow and blanket? Pillow is 26 x 21 x 7.5cm and the blanket is 70 x 90cm.

  • EXTRAS

    Does the Tidy bag come with a strap? No it doesn't, however you can simply attach your Trunki tow strap to the additional loops and turn it into a Tidy bag with a shoulder strap. 

  • SPARE PARTS

    Can I get spare parts sent to me? Yes, we have a selection of spare parts available (pull straps, wheels, horns, locks and hooks), please email hello@trunki.com.au with the following details:

    Full name:

    Postal address:

    Telephone number:

    PayPal email address:

    Trunki model name:

    Spare part required:

    Quantity of spare parts required:

    If you require a spare wheel, horn, lock or hook, please attach a photo of the area where the spare part is missing (there are old and new versions which we need to match to your specific Trunki).

    Our customer care team will be in touch with confirmation of spare part availability, cost and a payment request, before posting the parts to you.